Saka customer information

# Support

[Terms of service](https://saka.run/terms)[Privacy policy](https://saka.run/privacy)[Refund policy](https://saka.run/refunds)[Support](https://saka.run/support)Effective 2026-10-14 · Sire Run, Inc.

## Contact support

Email support@saka.run for account access, billing, refunds, and record corrections. Email privacy@saka.run for privacy, deletion, and distribution objections. Saka is operated by Sire Run, Inc., 584 Castro St Suite #4211 San Francisco, CA 94114. Support is handled by a small team without a contractual response-time or uptime guarantee.

## Help us find the problem

Include your account email, receipt or payment reference if relevant, the time of the issue, and the error shown. For a record correction, include the record ID or source URL and the correction you request. For an integration issue, name the client and describe the step that failed. Redact secrets and personal information that is not needed.

## Payments and agent access

If a completed checkout has not appeared in your balance, refresh the account and send support the payment reference. Do not keep paying to fix a missing credit. Disable connected-agent spending in your account if you no longer want agents to make requests. Contact support promptly if you suspect unauthorized activity.

## Privacy requests and public bug reports

Send privacy, deletion, correction, and distribution objections to privacy@saka.run; a paid account is not required. Public code issues can be reported in the GitHub repository. Never post private account, billing, contact-data, or security information in a public issue.

[Email Saka support](mailto:support@saka.run)[Email privacy requests](mailto:privacy@saka.run)[Public technical issues](https://github.com/sirerun/saka/issues)