Saka customer information
Refund policy
Effective 2026-10-14 · Sire Run, Inc.
Requesting a refund
Email [email protected] from your account email with the payment or receipt reference, approximate date, and reason. Never send a card number, password, access token, or identity document in your first message. Refund review is handled by a person; there is no self-service refund button.
Unused credit
You may request a refund of unused credit within 30 days of the related top-up. The refundable amount is limited to the unused amount attributable to that payment and cannot exceed the original payment. Where credits from several payments are involved, support will reconcile usage before confirming the amount. If Saka permanently stops providing the purchased service, request repayment of remaining unused paid credit regardless of top-up age.
Incorrect charges or failed delivery
Report duplicate charges, a purchase that was charged but never delivered, or a material difference from the approved quote. We will investigate and correct a confirmed billing error or provide the missing delivery; if we cannot deliver, we refund the affected charge. Lawfully required refunds remain available even if another part of this policy would otherwise limit them.
Delivered data and processing
Already delivered data is not refundable solely because it did not generate sales, a published mailbox did not accept email, or your plans changed. These limits do not excuse materially misdescribed data or billing errors. Approved payment refunds return through Stripe to the original payment method, subject to provider/bank timing. We confirm when a refund is issued rather than promising a bank posting date. Refunded credit is removed from the balance; a reversal after spending can restrict further purchases.
Pilot onboarding
A pilot uses the same prepaid record prices and refund rules. Any separately agreed onboarding work or delivery milestone must be described in writing before payment; do not assume a fixed record count unless it appears in your quote.